Dear Valued Guest,
We sincerely hope that you and your loved ones are safe and healthy and thank you for considering The Hazelton for your upcoming stay. We cannot wait to welcome you!
Now and before, your safety and well-being and those of your loved ones, were always our foremost priority. Waiting for the day you are ready to travel, we have been working diligently on redefining our cleanliness and hygiene standards and have carefully outlined enhance operational protocols across all areas of the hotel. Please see a summary listed below as well.
We are also very delighted to share that The Hazelton is one among the first 29 hotels in the world and the only hotel in Canada to be Sharecare #HealthSecurity VERIFIED with Forbes Travel Guide.
During the last few months, we have worked diligently to advance our renovation project, working once again with internationally renowned design firm Yabu Pushelberg to create a transformed guest experience. The entire team cannot wait to have you experience an elevated level of luxury upon your next stay.
While so much has changed, the warm genuine Hazelton hospitality that you were accustomed to receiving when staying at our hotel did not. I want to personally thank you in advance for putting your trust in The Hazelton as you plan your future travels.
The Hazelton Hotel
YOUR STAY AT THE HAZELTON
We thank you for considering The Hazelton for your stay when you are ready for travel. Below is a brief summary of the safety and cleaning protocols that you can expect from us. We will endeavor to ensure that they are implemented in a tasteful manner as you enjoy a memorable stay with us. For more details, please find below our detailed 8-point Safety plan.
The Hazelton 8 Point COVID-19 SAFETY PLAN
YOUR ARRIVAL TO OUR HOTEL
After being greeted by our front of house team, we will walk you through the relevant processes we have implemented to ensure your safety and wellbeing while you are at our hotel. A wellness kit including a mask, gloves, hand sanitizer and disinfectant wipes will be placed in the room for every arriving guest.
At The Hazelton, we know well that our team members will be a cornerstone in providing a safe and healthy stay while with us at the hotel. Each team member will be temperature tested before entering the hotel and on a daily basis. Every colleague will be presented with their own protective equipment and will maintain a 2 meter, or 6 foot, distance to ensure your comfort and safety at all times. Each team member will go through a mandatory and comprehensive health and safety training before returning to work.
PHYSICAL DISTANCING AND A SAFE ENVIRONMENT
Throughout our spaces, signage will be placed in a tasteful manner to remind the guests and colleagues alike of safe distancing protocols. Touchless hand sanitizer stations will be made available as well including at the reception, concierge desk, guest floors, our restaurant and other locations. “High touch” points like door handles, desks and elevator buttons and surfaces will be sanitized regularly.
HEIGHTENED SANITIZATION AND CLEANING PROCEDURES
Our housekeeping team is elevating their already high standards of cleaning with enhanced procedures, and CEPA and hospital grade cleaning agents, placing a special emphasis on high touch areas and points in the guest room. Our guests will expect to arrive in a room that has been sanitized and sealed.
RESTAURANT, BAR AND NOURISHING YOU
The floor plan of our sought-after patio has been updated to reflect local guidelines and allow you to dine at a safe distance from other guests. The same will be applied to our indoor dining areas once local guidelines allow their re-opening. Our service team members will wear masks at all times and our kitchen staff will practice rigorous cleaning processes. Each setting will receive the same cleaning procedures as elsewhere in the hotel, and we will cleanse and disinfect high touch points regularly.
If it becomes necessary to seek medical support, our team will be there to assist and support you in this process. Our hospitality has always been about a genuine care for our guests and this is something that you can expect from us and depend upon.
Please be advised, The Government of Canada has put in place emergency orders under the Quarantine Act, which is applicable to all international travelers arriving in Canada. Under the Quarantine Act all international travelers are required to self-quarantine for 14 days unless they are exempt from this order by a Canada Border Service Agency Screening Officer after providing documentation related to the essential service they provide and exhibit no symptoms. Failure to comply with this order is an offence under the Quarantine Act.
FLEXIBLE CHANGES & CANCELLATION
For existing reservations booked directly with us, should you need to rebook or cancel, please call on (416) 963 6300 or email firstname.lastname@example.org and our team will be happy to assist. If you booked your stay through an online travel agency or other third party, please call your provider and they will help you rebook or cancel your stay. For new reservations, we are offering flexible cancellations, so you can book with confidence.